Life Care Centers of America’s Whatever it Takes And Then Some program honors associates who go beyond their job descriptions in caring for residents, their families and fellow associates. Here are three of the inspiring stories from our June winners:
Lisa Shepet, registered nurse and case manager, Life Care Center of Aurora, Colorado, surpassed all job expectations when she helped a resident to attend an out-of-state family reunion within 12 hours of the event. Shepet was mindful of necessary precautions, such as calling an oxygen company to ensure the resident had oxygen during her travels, obtaining written permission from the resident’s doctor for flying and carefully confirming the resident had all her medications for the trip. Shepet’s teamwork with the resident’s family allowed the resident an opportunity to fly to visit her family from all over the country, an opportunity she might have otherwise missed.
Marilyn Finch, receptionist, The Highlands in Fitchburg, Massachusetts, purchased a new pair of sneakers for a resident when she discovered the resident’s shoes were worn almost all the way through the sole, Finch took the time to research the resident’s shoe size and purchase a pair of sneakers without the resident ever knowing. When Finch gave the shoes to the resident, she refused reimbursement. The resident was totally surprised and beyond grateful for this simple act of kindness.
Natalie Crawford, central supply clerk, Life Care Center of Sandpoint, Idaho, recently noticed a need with a resident’s spouse. The gentleman arrived at the facility looking confused, and Crawford immediately offered assistance. The man accepted her help and was later admitted to the facility after a trip to the emergency room. Crawford, along with the executive director of Life Care Center of Sandpoint, went to the couple’s home to gather belongings, do a few household chores and feed the dog. She also began shopping for the gentleman after he returned home as he could not drive. In addition, Crawford gave a bike to a fellow associate when she found out the associate was walking to work every day.